Capability

Index

Managerial

Commitment

Frequently involvement of personnel in decision making processes

Pay attention to personnel learning as an investment

Benefiting from new job methods by managers

Pay attention to personnel learning capability as a key factor

Encouraging of innovative ideas at work place

Systems

Perspective

Having general knowledge about job objectives

Knowledge of personnel about participation for achieving to the overall objective

Coordinated relation of all sectors with each other

Openness & Experimentation

Welcoming to new methods for improvement of work performance

Benefiting from previous methods and techniques doing by other hospitals

Benefiting from relevant experiences & ideas provided by external sources as useful tools

Insisting of personnel on their own ideas and make suggestion regarding to their own work performance method

Knowledge Transfer

& Integration

Analysis and finding of errors & failures at all levels

Talking and discussing about new ideas, programs and useful activities for work performance

Having different tools and instruments like accidents registration books for maintenance of previous experiences

Problem solving through previous registered experiences