Sub-scale

Dissatisfaction

Chinese

Mongolian

Quality/competence

Fail to explain effectively

6

Low levels of doctors’ expertise

6

5

Insufficiency of doctors’ understanding of health care service

6

Cost of care

High prices of medicines

59

High charges of examinations

48

High prices of medical auxiliary instruments

33

4

Over-treatment

52

8

Consideration

Doctor accept bribes from patients

11

Careless about patients

11

14

Don’t respect patients’ privacy

3

4

Hospitals

Poor sanitary

13

High levels of noise

7

3

Less user-friendly facilities

2

1

Payment mechanisms

Long waiting time

57

4

Complex process of seeing a doctor

55

10

First paying charges and then seeing a doctor (unreasonable procedures)

36

7