Sub-scale | Dissatisfaction | Chinese | Mongolian |
Quality/competence | Fail to explain effectively | 6 |
|
Low levels of doctors’ expertise | 6 | 5 | |
Insufficiency of doctors’ understanding of health care service | 6 |
| |
Cost of care | High prices of medicines | 59 |
|
High charges of examinations | 48 |
| |
High prices of medical auxiliary instruments | 33 | 4 | |
Over-treatment | 52 | 8 | |
Consideration | Doctor accept bribes from patients | 11 |
|
Careless about patients | 11 | 14 | |
Don’t respect patients’ privacy | 3 | 4 | |
Hospitals | Poor sanitary | 13 |
|
High levels of noise | 7 | 3 | |
Less user-friendly facilities | 2 | 1 | |
Payment mechanisms | Long waiting time | 57 | 4 |
Complex process of seeing a doctor | 55 | 10 | |
First paying charges and then seeing a doctor (unreasonable procedures) | 36 | 7 |