| Dimension | Sub-scale | No. of items |
| Access to care | Emergency care | 1 |
| Convenience of services | 2 | |
| Financial aspects | Cost of care | 2 |
| Payment mechanisms | 2 | |
| Insurance coverage | 2 | |
| Availability of resources | Specialists | 1 |
| Hospitals | 2 | |
| Technical quality | Quality/competence | 6 |
| Prudence-risks | 1 | |
| Interpersonal manner | Explanations | 2 |
| Consideration | 5 | |
| Prudence-expenses | 1 | |
| Overall satisfaction | General satisfaction | 4 |