PART I | Background | · Age of the respondent · Mother/father · Focus of health care visit (pregnancy, child health care) |
PART II | Experiences of the visit | · Attitude towards me was friendly · They listened to me · I got answers to my questions · The guidance was understandable · They put their minds to my issue thoroughly · The staff worked reliable · All examinations and procedures were made professionally · The visit met my expectations · The atmosphere was positive · The staff acted well as a team · The staff respected professional skills of each other’s · The staff was proficient · After the visit, I had a clear impression of the future health care plans · The staff worked without hurry |
PART III | Evaluation of the treatment and service | · Five out of twenty adjectives to choose (10 positive, 10 negative) |