Variables | Number of Respondent |
| Level | Of | Percent | (%) | Mean | Standard Deviation |
|
| Strongly Agree | Agree | Neutral | Disagree | Strongly Disagree |
|
|
Assurance | 401 | 17.71 | 52.62 | 27.43 | 1.75 | 0.5 | 2.147132 | 0.7387814 |
Responsiveness | 401 | 14.21 | 53.62 | 25.94 | 5.24 | 1 | 2.25187 | 0.7993139 |
Reliability | 401 | 13.47 | 46.88 | 34.16 | 4.99 | 0.5 | 2.321696 | 0.7866086 |
Empathy | 401 | 19.7 | 52.37 | 24.69 | 2.74 | 0.5 | 2.119701 | 0.7652685 |
Materials | 401 | 32.92 | 49.63 | 15.71 | 1.5 | 0.25 | 1.865337 | 0.7428462 |
Services | 401 | 18.95 | 46.38 | 28.43 | 5.24 | 1 | 2.229426 | 0.8498423 |
Products | 401 | 17.71 | 48.38 | 29.68 | 2.24 | 2 | 2.224439 | 0.8333674 |