| Hypothesis | Regression Weights | Beta Coefficient | p-value | Hypotheses supported |
| H1 | LCOBSB → Service quality | 0.246 | 0.000 | yes |
| H2a | Self-efficacy → LCOBSBSm → service quality | 0.328 | 0.002 | yes |
| H2b | Cross-boundary → LCOBSBS → service quality | 0.287 | 0.014 | yes |
| H2c | Support from the leader → LCOBSBSs → service quality | 0.421 | 0.000 | yes |
| R2 | 0.50 |
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| F | 15.788 |
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