Factors

2018

scores

2017

1. Market share

−1

−6

−5

−4

−3

−2

−1

−6

2. Product quality

−1

−6

−5

−4

−3

−2

−1

−2

3. Customer loyalty

−1

−6

−5

−4

−3

−2

−1

−5

4. Product replacement cycle

−2

−6

−5

−4

−3

−2

−1

−6

5. Competition’s capacity utilization

−1

−6

−5

−4

−3

−2

−1

−5

6. Technological know−how

−1

−6

−5

−4

−3

−2

−1

−4

7. Control over suppliers and distributors

−1

−6

−5

−4

−3

−2

−1

−5

8. Integration management

−1

−6

−5

−4

−3

−2

−1

−3

9. Speed of project

−1

−6

−5

−4

−3

−2

−1

−6

Average (9 items)

−1.11

−4.67