(Shneiderman et al., 2016)

“Identify grand challenges for HCI researchers.”

Journal

(Literature review)

Help and documentation

Learning

(Mujinga, Eloff & Kroeze, 2019)

South Africa

“Investigates design principles for usable security and proposes a validated framework usable security design principles.”

Journal article

(validation using experts)

Usability

- Visibility

- Learnability

- Satisfaction

Information security

- Security

- Privacy/confidentiality

- Expressiveness

(Zahidi, Yan Peng Lim, & Woods, 2014)

“Understanding the user experience (UX) factors that influence user satisfaction.”

Conference proceeding

User satisfaction factors