| Factors | No of Items | No of Strong Reliability Items | No of Moderate Reliability Items | 0.70 ≤ α ≤ 0.90 | Conclusion |
| Visibility | 5 | 5 | 0 revised | 0.811 | Acceptable |
| Learnability | 5 | 5 | 0 revised | 0.701 | Acceptable |
| Satisfaction | 5 | 5 | 0 revised | 0.859 | Acceptable |
| Error handling | 5 | 4 | 1 revised | 0.722 | Acceptable |
| Revocability | 5 | 3 | 2 revised | 0.649 | Acceptable |
| Help and documentation | 5 | 4 | 1 revised | 0.716 | Acceptable |
| Security | 5 | 5 | 0 revised | 0.721 | Acceptable |
| Privacy/ confidentiality | 5 | 5 | 0 revised | 0.799 | Acceptable |
| Expressiveness | 5 | 4 | 1 revised | 0.860 | Acceptable |