3 | Satisfaction: Social Media system should ensure that users have a good experience when using the system and its security features | 1 | 2 | 3 | 4 | 1 | 2 | 3 | 4 |
3.1 | The actual process of using Social Media system is fun and enjoyable |
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3.2 | Most frequently used function keys on Social Media are placed in the most accessible positions |
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3.3 | Social Media security-related prompts imply that the user is in control |
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3.4 | Social Media security mechanisms of the system provide a sense of protection to the user |
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3.5 | Social Media system fulfil its claimed capabilities |
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4 | Error handling: Social Media system should provide users with detailed security error messages that they can understand and act on | 1 | 2 | 3 | 4 | 1 | 2 | 3 | 4 |
4.1 | Social Media security-related error messages inform the user of the severity of the errors |
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4.2 | Social Media system warn users if they are about to make a potentially serious error |
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4.3 | Social Media system allow users to recover from errors quickly and easily |
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4.4 | Social Media error messages of the system not interfere with the users’ work, whenever possible |
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4.5 | Social Media system clearly ask for users’ confirmation of serious and possibly irrevocable actions |
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5 | Process revocability: Social media system should allow users to revoke any of their security actions | 1 | 2 | 3 | 4 | 1 | 2 | 3 | 4 |
5.1 | Social Media users can easily reverse their security and non-security actions |
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5.2 | Social Media users can cancel operations in progress |
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5.3 | Social Media system have “undo” and “redo” functions at the level of a single security action or for a complete group of security actions |
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5.4 | Social Media system provide confirmation for actions that have drastic, possibly destructive consequences |
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5.5 | Social Media system have a clearly marked exit |
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6 | Help and documentation: Social Media system should make security help apparent and easy to find for users | 1 | 2 | 3 | 4 | 1 | 2 | 3 | 4 |
6.1 | Social Media help function visible, for example, a key labelled HELP or a special menu |
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6.2 | Social Media help function cover security and non-security related information |
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