Items | Mean | Std. Deviation | Cronbach’ Alpha |
Subscriber resistance to switch from the manual renewal method to the mobile renewal service mode. | 4.22 | 0.85 | 0.79 |
Lack of knowledge and skills to use the mobile renewal service. | 4.02 | 0.81 | 0.82 |
Mobile network challenges in renewing insurance premium. | 4.25 | 0.93 | 0.78 |
Lack of user understanding of steps involve in using mobile renewal service. | 4.28 | 0.90 | 0.79 |
Overall | 4.19 | 0.87 | 0.79 |