Steps | Grievance Redress Process (GRP) through Formal Process |
1 | GRC is established to consist members from the affected villages. These GRC members are elected by the APs to represent them in case of a complaint or dispute. |
2 | GRC use Focus Group Discussions (FGD) to find-out the wishes of the APs across all affected villages and the primary needs of the community to be addressed. |
3 | Monthly gathering of the GRC is facilitated by Mira Power Limited (MPL), the consultant, as part of the Corporate Social Responsibility (CSR). |
4 | CRC in turn communicate APs complaints or disputes and the community concern, needs and wishes to the MPL Office where they are dealt with in accordance to their nature. |