Steps

Grievance Redress Process (GRP) through Formal Process

1

If any person is aggrieved by any aspect of the resettlement program, the complainant can lodge an oral or written grievance with community authorities. The established Community People’s Committee (CPC) will resolve the issue within fifteen (15) days from the date it receives the complaint.

2

If any aggrieved person is not satisfied with the decision of the CPC, that person can bring the complaint to the established District People’s Committee (DPC) within fifteen (15) days from the date of the receipt of the first step decision. The DPC will reach a decision on the complaint within fifteen (15) days.

3

If the aggrieved person is still not satisfied with the decision of the DPC, that person can appeal to the Provincial People’s Committee (PPC) within forty-five (45) days of receiving the decision of the DPC. The PPC will reach a decision on the complaint within the timing regulated by Vietnamese law.

4

If the Displaced Person (DP) is not satisfied with the decision of the PPC, the case may be submitted for consideration by the District Court (DD) within forty-five (45) days of receiving the decision of the PPC. The DD will reach a decision on the complaint within the timing regulated by the Vietnam’s law. This is the Decree 84/2007/ND-CP on issues related with land acquisition, implementation of land use right, procedure for compensation, resettlement and grievance redress when land is acquired by the State.