Construct | Items | Ghana | UK | Complete | |||||||||
Loadingsa | Alphad | CRc | AVEb | Loadingsa | Alphad | CRc | AVEb | Loadingsa | Alphad | CRc | AVEb | ||
Empathy (E) | E1 | 0.854 | 0.720 | 0.723 | 0.633 | 0.813 | 0.722 | 0.723 | 0.643 | 0.832 | 0.721 | 0.843 | 0.642 |
E2 | 0.751 |
|
|
| 0.790 |
|
|
| 0.792 |
|
|
| |
E2 | 0.796 |
|
|
| 0.798 |
|
|
| 0.796 |
|
|
| |
Responsiveness (R) | R1 | 0.871 | 0.781 | 0.798 | 0.694 | 0.729 | 0.711 | 0.714 | 0.634 | 0.933 | 0.743 | 0.883 | 0.660 |
R2 | 0.843 |
|
|
| 0.822 |
|
|
| 0.799 |
|
|
| |
R3 | 0.784 |
|
|
| 0.784 |
|
|
| 0.816 |
|
|
| |
Reliability (RE) | RE1 | 0.766 | 0.769 | 0767 | 0.600 | 0.817 | 0.772 | 0.783 | 0.604 | 0.788 | 0.767 | 0.819 | 0.602 |
RE2 | 0.754 |
|
|
| 0.711 |
|
|
| 0.732 |
|
|
| |
RE3 | 0.807 |
|
|
| 0.808 |
|
|
| 0.805 |
|
|
| |
Safety Assurance (SA) | SA1 | 0.846 | 0.743 | 0.779 | 0.581 | 0.800 | 0.785 | 0.791 | 0.611 | 0.829 | 0.776 | 0.815 | 0.596 |
SA2 | 0.716 |
|
|
| 0.771 |
|
|
| 0.739 |
|
|
| |
SA3 | 0.776 |
|
|
| 0.779 |
|
|
| 0.743 |
|
|
| |
COVID-19 (C) | C1 | 0.848 | 0.763 | 0.769 | 0.585 | 0.702 | 0.706 | 0.708 | 0.530 | 0.757 | 0.736 | 0.834 | 0.557 |
C2 | 0.759 |
|
|
| 0.769 |
|
|
| 0.760 |
|
|
| |
C3 | 0.762 |
|
|
| 0.739 |
|
|
| 0.769 |
|
|
| |
C4 | 0.727 |
|
|
| 0.722 |
|
|
| 0.724 |
|
|
| |
Performance (P) | P1 | 0.802 | 0.788 | 0.793 | 0.614 | 0.719 | 0.762 | 0.761 | 0.584 | 0.750 | 0.770 | 0.853 | 0.592 |
P2 | 0.794 |
|
|
| 0.802 |
|
|
| 0.800 |
|
|
| |
P3 | 0.791 |
|
|
| 0.750 |
|
|
| 0.752 |
|
|
| |
P4 | 0.788 |
|
|
| 0.793 |
|
|
| 0.776 |
|
|
|