Target Domain of

New TQM

View Point of TDUVM

Target Entities of Total Quality Management

Value

Performance

Adaptability

Target Entities of Quality Assessment Based on the Proposed New TQM & Three Dimensional Unification Value Models

AMB

Target Entities of Quality Assessment of American Malcolm Baldrige Criteria for Performance Excellence (2013-2014)

Product

Input: for organization

●

・ Value of input resources

-----

●

・ Capability of input resources

●

・ Adaptability of input resources

Outcomes:

of organization

●

・ Value of outcome resources

・ Result of improvement of value

Results (Category 7)

7.1 Product and Process Result

7.2 Customer-Focused Result

7.3 Workforce-Focused Result

7.4 Leadership and Governance Result

7.5 Financial and Market Result

●

・ Capability of outcome resources

・ Result of improvement of capability

●

・ Adaptability of outcomes

・ Result of improvement of adaptability

-----

Constrains:

Limitation of organization from an inside or outside need

●

・ Limitation from a strategy and rule

・ Limitation from needs

・ Limitation of schedule & budget

Strategic Planning (Category 2)

2.1 Strategy Development 2.2 Strategy Implementation

Customer Focus (Category 3)

3.1 Voice of the Customer 3.2 Customer Engagement

●

・ Limitation of capability of resources

Measurement, Analysis, and Knowledge Management (Category 4) 4.2 Management of Information, Knowledge, and Information Technology Workforce Focus (Category 5)

5.1 Workforce Environment 5.2 Workforce Engagement

Operations Focus (Category 6)

6.1 Work Processes 6.2 Operational Effectiveness

●

・ Limitation of adaptability of resources

-----

Resources:

Infrastructure of organization

●

・ Value of inner company resources

Measurement, Analysis, and Knowledge Management (Category 4)

4.1 Measurement, Analysis, and Improvement of Organizational Performance 4.2 Management of Information, Knowledge, and Information Technology

Workforce Focus (Category 5)

5.1 Workforce Environment

5.2 Workforce Engagement

●

・ Capability of inner company resources

・ Suitability of inner company resources

・ For example, inner companies shared service

●

・ Adaptability of inner company resources

-----

Planning

Doing

Checking