KPI | TARGET | ACTUAL |
Accidents/100,000 Km | 0.25 | Not Reported |
Quality Violations/100,000 Km | 0.75 | 0.8 |
Valid Complaints/100,000 Km | 1.35 | 0.81 |
Refusal to transport passengers/1,000,000 | 0.3 | 0.13 |
Refused to Stop/1,000,000 | 0.1 | 0.03 |
Bad Staff Conduct/1,000,000 | 0.3 | 0.54 |
Reckless Driving/1,000,000 | 0.25 | 0.11 |
Customer satisfaction | 82% | 79% |
Peak Vehicle Operation | 90% | 87% |