KPI

TARGET

ACTUAL

Accidents/100,000 Km

0.25

Not Reported

Quality Violations/100,000 Km

0.75

0.8

Valid Complaints/100,000 Km

1.35

0.81

Refusal to transport passengers/1,000,000

0.3

0.13

Refused to Stop/1,000,000

0.1

0.03

Bad Staff Conduct/1,000,000

0.3

0.54

Reckless Driving/1,000,000

0.25

0.11

Customer satisfaction

82%

79%

Peak Vehicle Operation

90%

87%