Series | Dimensions of coefficient | Stability factor | Degree credibility √ stability |
1 | The Commitment of top leaderships | 0.913 | 0.956 |
2 | Concentrated on the customers | 0.919 | 0.959 |
3 | Continuous improvement | 0.917 | 0.958 |
4 | Training | 0.921 | 0.960 |
5 | Strategic planning of the quality, | 0.934 | 0.966 |
6 | Quality improvement | 0.911 | 0.954 |
| Total score of the tool | 0.898 | 0.947 |