Change levels

Failure factors

Example

Main aspect

Personal

Resistance to change.

Fear of loss (feelings of helplessness).

“There was also resistance to the change and the need to motivate and engage employees in order to successfully implement the change.”

“And then you see a lot of things you’ve worked hard for, a little bit perishing.”

Fear of loss.

Situational

Resistance.

Open criticism.

Cynicism (such as unsuccessful attempts of change decreasing trust in agents of change).

Lack of hope.

“In general, when there is a big change, it affects many people, such as our company. That change was COVID.”

“We were struggling to complete the project with my team, there wasn’t much time to implement it. The main problems were that we had to organize more expertise for a particular project.”

Worrying.

Decisional

Resignation.

Cynicism.

“I thought about quitting my job.”

“I often had to give up the thought related to the diss”.

Risk of loss of control.

Transitional

Resistance.

Cynicism.

Resignation.

“In the face of the change, I did not feel safe as there was a lot of ambiguity,”

“In terms of safety, I felt insecure or anxious about my physical safety if I had to work in an office during a pandemic.”

“I feel left out and have lost motivation.” “There have been many minor reasons, but that has now been the rest.” “It takes a lot of strength to win everyone over.”

Adjustment anxiety, also known as social anxiety.