Factors/Items

FL

CR

Cronbach’s α

AVE

Catering services

2. The restaurant is very convenient.

0.82

0.88

0.82

0.64

1. The service attitude of the store is good.

0.79

3. The food and beverage hygiene is good.

0.84

4. The price of food and beverage products is reasonable.

0.76

Clean environment

15. The environment of the scenic spot is clean.

0.87

0.88

0.86

0.64

14. Public toilets are clean and comfortable.

0.82

16. The streets are clean and tidy.

0.82

13. Parking facilities are adequate and good.

0.69

Scenic spot service

22. The service quality of scenic spot personnel is good.

0.74

0.84

0.71

0.52

23. The safety measures of tourist attractions are good.

0.81

21. There are many scenic spots.

0.71

20. The transportation is convenient.

0.75

19. The signs of the scenic spots are clear.

0.56

Snacks and local specialties

9. Snacks are hygienic and delicious.

0.71

0.85

0.77

0.59

10. The price of snacks is reasonable.

0.81

11. The price of souvenirs is reasonable.

0.79

12. The price of famous products is reasonable.

0.76

Residents’ friendliness

6. The residents have a cordial attitude.

0.78

0.86

0.79

0.61

7. Public order is good.

0.0.83

8. Residents will kindly guide tourists.

0.79

5. Residents will not be hostile to tourists.

0.0.72