Factor name

Mean

Std. Deviation

Service delivery

2.7863

0.66245

Organization and work structuring

3.4618

1.12213

Maintenance methodology

3.4570

1.08098

Support systems

3.4200

1.10012

Goal setting

3.4652

1.11009

Scanning

3.3763

1.16881

Analysis

3.5572

1.02793

Resort income

3.8920

0.92547