| Satisfaction indicators | Extremely satisfied | Satisfied | Fair | Dissatisfied | Extremely dissatisfied | Mean (SD) |
| Safety during eye examination | 55 (31.8%) | 57 (32.9%) | 60 (34.7%) | 1 (0.6%) | 0 (0.0%) | 3.96 (0.83) |
| Clarification of doubts | 53 (30.6%) | 61 (35.3%) | 57 (32.9%) | 1 (0.6%) | 1 (0.6%) | 3.95 (0.84) |
| Kindness of the optometrist | 77 (44.5%) | 65 (37.6%) | 31 (17.9%) | 0 (0.0%) | 0 (0.0%) | 4.27 (0.75) |
| Optometrist respect | 86 (49.7%) | 54 (31.2%) | 33 (19.1%) | 0 (0.0%) | 0 (0.0%) | 4.31 (0.77) |
| Privacy | 58 (33.5%) | 49 (28.3%) | 63 (36.4%) | 2 (1.2%) | 1 (0.6%) | 3.93 (0.89) |
| Opportunity to express your opinion | 51 (29.5%) | 61 (35.3%) | 58 (33.5%) | 2 (1.2%) | 1 (0.6%) | 3.92 (0.85) |
| Deepness of assessment | 55 (31.8%) | 66 (38.2%) | 50 (28.9%) | 2 (1.2%) | 0 (0.0%) | 4.01 (0.81) |
| Clarity in explanations | 59 (34.1%) | 61 (35.3%) | 51 (29.5%) | 2 (1.2%) | 0 (0.0%) | 4.01 (0.86) |
| Kindness of the team | 60 (34.7%) | 66 (38.2%) | 46 (26.6%) | 1 (0.6%) | 0 (0.0%) | 4.06 (0.79) |
| Kindness of the receptionist | 61 (35.3%) | 61 (35.3%) | 50 (28.9%) | 1 (0.6%) | 0 (0.0%) | 4.05 (0.81) |
| Ease of booking the first appointment | 56 (32.4%) | 43 (24.9%) | 72 (41.6%) | 1 (0.6%) | 1 (0.6%) | 3.88 (0.89) |
| Ease of scheduling sessions after the first appointment | 49 (28.3%) | 45 (26.0%) | 76 (43.9%) | 2 (1.2%) | 1 (0.6%) | 3.8 (0.88) |
| Availability of convenient times to carry out the treatment (e.g., visual therapies) | 44 (25.4%) | 45 (26.0%) | 79 (45.7%) | 4 (2.3%) | 1 (0.6%) | 3.73 (0.88) |
| Length of stay in the waiting room after the scheduled time | 37 (21.4%) | 52 (30.1%) | 68 (39.3%) | 14 (8.1%) | 2 (1.2%) | 3.62 (0.94) |
| Convenience of the clinic location | 28 (16.2%) | 46 (26.6%) | 69 (39.9%) | 19 (11.0%) | 11 (6.4%) | 3.35 (1.07) |
| Parking availability | 20 (11.6%) | 41 (23.7%) | 103 (59.5%) | 3 (1.7%) | 6 (3.5%) | 3.38 (0.84) |
| Waiting room comfort | 45 (26.0%) | 57 (32.9%) | 55 (31.8%) | 1 (8.1%) | 2 (1.2%) | 3.75 (0.97) |
| Comfort of the environment where was performed the consultation and/or treatment (e.g., visual therapy) | 62 (35.8%) | 52 (30.1%) | 58 (33.5%) | 1 (0.6%) | 0 (0.0%) | 4.01 (0.84) |
| General hygiene conditions of the clinic | 63 (36.4%) | 64 (37.0%) | 46 (26.6%) | 0 (0.0%) | 0 (0.0%) | 4.1 (0.79) |
| Ease of transit within the clinical facilities | 34 (19.7%) | 64 (37.0%) | 71 (41.0%) | 4 (2.3%) | 0 (0.0%) | 3.74 (0.79) |