Concepts | Total Quality Management |
Philosophy | To combine people and quality techniques to achieve continuous improvement in the quality of the product and hence in all aspects of the operation (Harris, 1995) |
Principles | Customer focused, leadership, involvement, people, process approaches, continual improvement and supplier relationship |
Process | Statistical Process Control, Plan, Do, Study, Act (PDSA) |
Performance | Continuous improvement of the organization, customer satisfaction, and employee development |