Type | Frequency | Percentage | Responsibility Attribution Enterprise | Responsibility Attribution Employee | Responsibility Attribution complaining object |
1) Complaints triggered by corporate employee responsibilities | |||||
a) Low pay | 33 | 18.97% | 4.85 | 5.15 | ―― |
b) Unreasonable system | 23 | 13.22% | 5.30 | 5.04 | ―― |
c) Overtime | 15 | 8.62% | 5.13 | 4.53 | ―― |
d) Working environment | 2 | 1.15% | 5.50 | 3.00 | ―― |
Total | 73 | 41.95% |
|
|
|
2) Complaints triggered by corporate consumer responsibility | |||||
a) High intensity of work | 41 | 23.56% | 5.12 | 5.13 | ―― |
b) High work attitude required | 4 | 2.30% | 4.32 | 6.00 | ―― |
c) Complaining about the consumer | 34 | 19.54% | 4.71 | 4.91 | 5.32 |
Total | 79 | 45.40% |
|
|
|
3) Employee Personal Relationships | |||||
a) Leadership relationship | 13 | 7.47% | 5.54 | 5.23 | 5.77 |
b) Colleague Relations | 9 | 5.17% | 5.22 | 5.44 | 4.67 |
Total | 22 | 12.64% |
|
|
|
Totals | 174 |
|
|
|
|
Continued |
|
|
|
|
|
Type | Infer that other employees have similar complaints | Infer that the entire enterprise has a similar employee complaint behavior | Infer that future contacts with the company will still encounter similar employee complaints | Enterprise evaluation | Brand evaluation |
1) Complaints triggered by corporate employee responsibilities | |||||
a) Low pay | 5.91 | 5.09 | 5.58 | 4.67 | 4.42 |
b) Unreasonable system | 5.83 | 5.35 | 5.57 | 3.78 | 4.00 |
c) Overtime | 5.67 | 4.87 | 5.40 | 4.27 | 4.20 |
d) Working environment | 6.00 | 5.50 | 5.50 | 3.00 | 4.00 |
2) Complaints triggered by corporate consumer responsibility | |||||
a) High intensity of work | 5.73 | 5.46 | 5.46 | 4.02 | 3.93 |
b) High work attitude required | 5.75 | 5.50 | 4.75 | 5.00 | 5.50 |
c) Complaining about the consumer | 5.29 | 4.94 | 5.21 | 5.15 | 5.29 |
3) Employee Personal Relationships |
|
|
|
|
|
a) Leadership relationship | 5.77 | 4.62 | 5.23 | 3.08 | 2.92 |
b) Colleague Relations | 5.67 | 5.44 | 5.33 | 3.44 | 4.22 |