| KMI Components | Sample Size | Minimum | Maximum | Mean |
| Human Resource | 46 | 1 | 5 | 3.7 |
| Training and Development | 46 | 1 | 5 | 3.57 |
| Organizational Culture | 46 | 1 | 5 | 3.59 |
| Organisational Structure | 46 | 1 | 5 | 3.78 |
| External Environment | 45 | 1 | 5 | 3.62 |
| Organisational Goals | 48 | 1 | 5 | 3.65 |
| Customers | 48 | 2 | 4 | 3.63 |
| Supply Chain | 48 | 3 | 4 | 3.98 |
| External Partners | 48 | 4 | 5 | 4.33 |
| General Rules and Polices | 48 | 4 | 5 | 4.33 |
| Organizational Memory | 48 | 4 | 5 | 4.33 |
| IT and Security Policies | 48 | 4 | 5 | 4.67 |
| Computers Systems | 48 | 5 | 5 | 5 |
| Telecommunications Connectivity | 48 | 5 | 5 | 5 |
| Internet Access | 48 | 4 | 5 | 4.67 |
| Core and related Technologies | 48 | 4 | 5 | 4.67 |
| IT Support Systems | 48 | 5 | 5 | 5 |