Pearson r

Customers Service Satisfaction

Sales and Marketing

Financing

After Sales Services

Overall

Dealers’ Business Practices

Management

−0.032

0.068

−0.466

−0.381

Sales and Marketing

0.467

0.208

0.601

0.736*

Financing

−0.068

0.528

−0.108

0.155

Overall

0.761*

0.129

0.875**

0.435