Pearson r | Customers Service Satisfaction | ||||
Sales and Marketing | Financing | After Sales Services | Overall | ||
Dealers’ Business Practices | Management | −0.032 | 0.068 | −0.466 | −0.381 |
Sales and Marketing | 0.467 | 0.208 | 0.601 | 0.736* | |
Financing | −0.068 | 0.528 | −0.108 | 0.155 | |
Overall | 0.761* | 0.129 | 0.875** | 0.435 |