Variable estimate—Private Sector

Estimate

Standardized Loadings

S.E.

C.R.

Safety

→

QL (Quality)

0.297

0.241***

0.047

6.307

Responsiveness

→

QL (Quality)

0.208

0.201***

0.036

5.828

Reliability

→

QL (Quality)

0.333

0.336***

0.045

7.479

Accessibility

→

QL (Quality)

0.295

0.231***

0.068

4.341

Quality

→

SF1 (Satisfaction)

0.859

0.825***

0.025

34.467