Variable estimate—Government Sector

Estimate

Standardized Loadings

S.E.

C.R.

Accessibility

→

QL (Quality)

0.269

0.223***

0.073

3.662

Reliability

→

QL (Quality)

0.364

0.372***

0.049

7.481

Responsiveness

→

QL (Quality)

−0.005

−0.006

0.032

−0.169

Safety

→

QL (Quality)

0.461

0.402***

0.049

9.424

Quality

→

SF1 (Satisfaction)

0.814

0.782***

0.025

33.07