| No. | Author | Focus of Study | Findings | Gaps |
| 1 | | To review e-government development in Zambia analyzing readiness to sustain e-services and investigate different e-government development frameworks and models. | E-government promotes open government data and makes government information easily accessible for public consumption at 29% opportunities and 71% challenges to successfully implement and support e-services. | The provision of e-governance services comparison is skewed as the study considered implementations in more advanced countries outside Africa e.g. United Kingdom and USA that have vast experience. The study should have narrowed down on countries at the same level. |
| 2 | | To examine how e-Government has been harnessed in Botswana and Zambia for social inclusion. | A conceptual e-Government adoption model that extends Davis’ TAM to include other attributes and constructs were found to be relevant to the local context of SADC. Proposed model creates premise for future adoption of e-Government in the SADC region. | The study was mostly based on literature and no research engagements were conducted on the ground to ascertain any of the theories. As a limitation, the model had not been formally empirically tested or validated to confirm the anticipated benefits. That it has to offer and its appropriateness to SADC. |
| 3 | | To provide a solution in driving formal banking services uptake in the most cost-effective, easy and convenient way, to both the customers as well as the banks. | Using the UTAUT model, only Social Influence (SI) was not significant to the user’s intention to adopt e banking services. | The demographical (Age, Gender, Experience and Voluntariness of use) aspect of the study was not adequately addressed. |
| 4 | | To assess all Zambian government ministries e-Government readiness in the civil service with regard to e-Gov implementation. | Most civil servants were university graduates ready to embrace e-Governance but almost 50% of the sample believed Government didn’t do enough to sell the e-Gov agenda to the public. | The study was restricted to the Ministry headquarters which generalized results. Need to expand study to provinces and districts is vital. The study also generalized factors pertaining to policy and the will to implement systems needed to be examined. |
| 5 | | E-Banking as a Tool: Whether Internet Banking could be used to improve Banking products and service delivery to Customers | Value proposition of E-Banking was strong and would lead to greater positive change in Banking service delivery and customer satisfaction. | Central bank as a source was too generalized to prove that E-Banking could be used as a tool to improve banking services to customers. Central bank has specific roles with limited clientele. |
| 6 | | To examine Acceptance and Usage of open access within public universities using the full version of UTAUT based open access adoption model. | The findings show that UTAUT is found to be applicable to some extent in the educational setting, but might need a few modifications to fit the context. | This Paper aimed to review IT adoption literature concerning validation and development of Unified Theory of Acceptance and Use of Technology (UTAUT). However, other moderators come in to play. Theory validation and adaptation is applied in different settings provide inconsistencies depending on circumstances of the environment of the sample. |
| 7 | | To examine the challenges encountered in e-government implementation, as well as the potential opportunities available in the context of Botswana society. | The findings and implications of this study reveal Botswana was still lagging behind in utilizing information and communication technologies for delivering government services online. | The research study was more literature related as opposed to practically engaging with respondents in Botswana. It mostly examination and analyzed Botswana’s published e-government vision and strategy as presented, together with a review of other relevant literature. |
| 8 | | How to capture corporate customers dealing in forex transactions through Internet Bank Services. | A very strong relationship between internet banking and performance expectation, control factor and social influence was found to exist. | Skewed study mostly focused on corporate customers who dealt in forex while Internet Banking Services cut across many other customers. |