| Construct | Measurement items | References |
| SE | SE1: I am confident that I can solve the operational problems in the process of using the telemedicine platform. | |
| SE2: I am confident to deal with difficulties in the process of telemedicine service. | ||
| SE3: I can skillfully use telemedicine without help from others. | ||
| SI | SI1: Recommendations for telemedicine by people who influence me (family, friends, etc.) will impact my use of telemedicine services. | |
| SI2: Everyone around me uses telemedicine, and I want to be consistent. | ||
| SI3: The outbreak of COVID-19 will make my decision to use telemedicine services for remote medical treatment. | ||
| PR | PR1: I think the adoption of telemedicine will increase doctor-patient disputes. | |
| PR2: I think personal and transaction information will be disclosed to third parties when using telemedicine services. | ||
| PR3: I am concerned that the use of telemedicine is not as effective as expected. | ||
| SF | SF1: The overall medical experience of telemedicine is poor. | |
| SF2: The overall medical experience of telemedicine is satisfying. | ||
| SF3: Telemedicine can meet my medical needs. | ||
| PU | PU1: It is useful to treat my health through telemedicine. | |
| PU2: Telemedicine services are beneficial to me. | ||
| PU3: Telemedicine services are valuable for my medical needs and health management. | ||
| PEOU | PEOU1: The telemedicine consultation process is simple for me. | |
| PEOU2: It can save my time to use telemedicine. | ||
| PEOU3: It is a wise choice to use telemedicine. | ||
| AU | AU1: Telemedicine services, in general, have advantages for me. | |
| AU2: In terms of medical choice, telemedicine service will attract me more. | ||
| AU3: Medical treatment through the telemedicine platform is a pleasant experience. | ||
| CUI | CUI1: I would like to continue using telemedicine services. | |
| CUI2: I would like to recommend telemedicine to my friends. | ||
| CUI3: I plan to use telemedicine more in the future. |