| Service called for | Yes | No | No response | Total |
| Balance inquiries | 8 | 80 | 12 | 100 |
| Account transactions | 68 | 20 | 12 | 100 |
| Internet banking service | 13.6 | 74.4 | 12 | 100 |
| Failed internet banking services | 28.8 | 59.2 | 12 | 100 |
| Failed Mobile banking services | 46.4 | 41.6 | 12 | 100 |
| General inquiries | 16 | 72 | 12 | 100 |