Service Quality Dimensions | Mean | SD | Interpretation |
1) Tangibility | 4.45 | 0.71 | SA |
2) Reliability | 4.49 | 0.68 | SA |
3) Responsiveness | 4.39 | 0.72 | SA |
4) Assurance | 4.46 | 0.69 | SA |
5) Empathy | 4.32 | 0.75 | SA |
6) Innovation | 4.13 | 1.07 | A |
7) Recovery | 4.52 | 0.67 | SA |
Overall Mean | 4.39 | 0.76 | SA |