Variables | Cronbach’s alpha | No of items |
Information quality | 0.793 | 3 |
Product quality | 0.692 | 2 |
Delivery service | 0.831 | 7 |
Product condition | 0.835 | 3 |
Customer service | 0.822 | 4 |
Reverse logistics | 0.839 | 4 |
Customer satisfaction | 0.921 | 5 |
Customer loyalty | 0.957 | 6 |