Reference | LSQ dimensions |
| Timeliness, product availability, product condition and reverse logistics. |
| Quality of information, quality of delivery, quality of order, price of delivery and customer service. |
| Delivery services, reverse logistics, product quality, customer service and service recovery. |
| Information quality, ordering procedure, timeliness, order condition, order accuracy, order discrepancy handling and personal contact quality. |
| Quality of the order, the quality of delivery, customer service, and the delivery price. |
| Speed of delivery, accuracy of the delivery system, safety of delivery, ease of delivery, and personality of the delivery person. |
| Timeliness, personal contact quality, order quality, order discrepancy handling, order condition and convenience. |
| Order placement, personnel contact quality, order release quantities, information quality, ordering procedures, order receipt, order accuracy, order condition, order quality, order discrepancy handling and timeliness. |