Reference

LSQ dimensions

(Revindran, Ragen, & Mahmud, 2020)

Timeliness, product availability, product condition and reverse logistics.

(Choi et al., 2019)

Quality of information, quality of delivery, quality of order, price of delivery and customer service.

(Rajendran et al., 2018)

Delivery services, reverse logistics, product quality, customer service and service recovery.

(Alemu, 2016)

Information quality, ordering procedure, timeliness, order condition, order accuracy, order discrepancy handling and personal contact quality.

(Yoon, 2011)

Quality of the order, the quality of delivery, customer service, and the delivery price.

(Lee, Park, & Park, 2008)

Speed of delivery, accuracy of the delivery system, safety of delivery, ease of delivery, and personality of the delivery person.

(Feng, Zheng, & Tan, 2007)

Timeliness, personal contact quality, order quality, order discrepancy handling, order condition and convenience.

(Mentzer, Flint, & Hult, 2001)

Order placement, personnel contact quality, order release quantities, information quality, ordering procedures, order receipt, order accuracy, order condition, order quality, order discrepancy handling and timeliness.