Scale of Trust for Government

Capacity Dimensionality

Government is enabled to fulfill its responsibility.

Government is enabled to assume public responsibility and realize public target.

Government is available to provide high efficiency administrative service for the public.

Government is available to solve problems for the public.

Goodwill Dimensionality

The behavior of government is line with the interest of public.

Government and its staff are honest.

Government is available to disclosure correct and reliable information.

Integrity Dimensionality

Government disclosure information for public openly.

The level of service process of government.

Government is available to keep its promise.

Scale of Severity of the Event

The event is so serious.

The event has wide sphere of influence.

Scale of Trust Repair Way

The public thought that government has made an apology for the event.

The public thought that government has denied the above event.

Scale of Attribution of the Public Crisis Event

Responsibility

The event was caused by internal factor of government.

The event was caused by external factor of government.

Stability

The event was caused by stable reason, and similar event would happen again.

The event was caused by unstable reason, which is incidental.

Controllability

The event was caused by controllable reason.

The event was caused by uncontrollable reason, and similar event would happen again.