Estimate

S.E.

C.R

P

Label

H1

Customer engagement

Information quality

0.193

0.038

5.094

0.001

S*

H2

Customer engagement

Interpersonal interaction

0.224

0.039

5.736

0.001

S

H3

Customer engagement

Self-expressive behaviour

0.774

0.093

8.354

0.001

S