| Estimate | S.E. | C.R | P | Label | ||
H1 | Customer engagement | Information quality | 0.193 | 0.038 | 5.094 | 0.001 | S* |
H2 | Customer engagement | Interpersonal interaction | 0.224 | 0.039 | 5.736 | 0.001 | S |
H3 | Customer engagement | Self-expressive behaviour | 0.774 | 0.093 | 8.354 | 0.001 | S |