Questionnaire Items

N

Sum

Mean

Std.

Deviation

Through quality online practices we retain our customer via convenience

285

1110

3.89

1.130

Quick access to our web promotes customer retention

285

1047

3.67

1.182

Through effective delivery customers are retained

285

1008

3.54

1.331

Through effective marketing relationship customer are retained

285

1037

3.64

1.153

Through effective marketing customers are satisfied

285

1066

3.74

1.185

Valid N (listwise)

285