| Goal | Audit Question | Audit Definition | Audit Method | Audit Frequency & Reports | Responsibility & Reporting |
Technical knowledge and skills | Examine professional competency to delivery of quality products and services by GIS work team | Is there adequate knowledge and abilities required to apply technical principles in GIS job functions/roles | Performance of Critical GIS work functions Proficient operations that demonstrate understanding of work mandate | Qualitative and quantitative measure of input, output and time taken. Compare attainments expected goals and check for defects or customer satisfaction Interview | Daily productions | GIS Program Manager |
Experience gained from working within a GIS environment | Review of technologically appropriate GIS work team who are well connected to the GIS industry environment for smarter and faster delivery of products and services | Does the GIS competency provide understanding, maturity, independence & confidence in GIS tasks at hand | Productive workforce, Engaged workforce and Operational effectiveness. Expertise in GIS technology exploitation through ● Training ● Professional networking ● Development programs ● Counselling | Measure results in terms of ● Faster & increased productivity ● Improved quality of products and client/customer satisfaction. Review individual’s adaption to technological developments & exploitation | Daily work experience Frequent ● Training ● Networking ● Development programs ● self-learning ● E-learning & observations | GIS Program Manager Senior management |
Exposure to equipment and software | Assess GIS work team ability to keep track on rapid technological advancements on GIS equipment and software | Does GIS team stay apprised in developments & technological advancements with respect to software and equipment | Abreast of technological advancements | Measure effectiveness and constructiveness of an individual through results after tool or equipment use (accurate or erroneous results) | Daily productions Frequent Trainings | GIS Program Manager |
GIS Software applications development | Assess GIS developers work team in providing basic functionality to the GIS software and applications | Can GIS competency develop new software products or customize existing tools to suit user need | Software effectiveness GIS Programming | Software performance plan Software/applications testing schedule | Frequent analysis of software performance Continuous software/ applications testing | GIS programmer GIS Developer GIS system Engineer |
GIS quality Control and Quality Assurance (QC/QA) | Establish the quality of information input into the GIS and its fitness for use | Does GIS competency provide set of processes to measure and assure the quality of GIS in meeting product expectation | System integrity System data quality Quality assurance Quality control Quality outputs | QC/QA plan Adherence to existing data policies & standards Manufacture’s certificates of tools & equipment Updates & upgrades of GIS resources | Continuous checks | GIS user GIS Program Manager |
GIS Governance | Assess the alignment of GIS structures and resources with expected goals by the management team | Is there a set mechanism through which GIS strategies are delivered, managed and continually optimized | Management structure Administrative and technical directions Separation of duties Staff handover plan | Staff feedback plan Staff reporting plan Housekeeping plan Activity schedule Resources inventory | Daily Management Routinely (weekly, monthly, quarterly or annually) | GIS Program Manager Senior management |
Behavior Competency | Examine Organization & individual culture that ensures the system has the precise balance of team work | Does GIS team have attributes and traits that define strength for a successful GIS | Personal/Social competency Professionalism Workplace codes of ethics Customer satisfaction | Rating scale dependent on individual quality and quantity of output Peer appraisals Evaluate overall team performance Analyze customer feedback | Routinely (weekly, monthly, quarterly or annually) | GIS Program Manager Senior management |