Goal

Audit Question

Audit Definition

Audit Method

Audit Frequency & Reports

Responsibility & Reporting

Technical knowledge and skills

Examine professional competency to delivery of quality products and services by GIS work team

Is there adequate knowledge and abilities required to apply technical principles in GIS job functions/roles

Performance of Critical GIS work functions

Proficient operations that demonstrate understanding of work mandate

Qualitative and quantitative measure of input, output and time taken.

Compare attainments expected goals and check for defects or customer satisfaction

Interview

Daily productions

GIS Program Manager

Experience gained from working within a GIS environment

Review of technologically appropriate GIS work team who are well connected to the GIS industry environment for smarter and faster delivery of products and services

Does the GIS competency provide understanding, maturity, independence & confidence in GIS tasks at hand

Productive workforce, Engaged workforce and Operational effectiveness.

Expertise in GIS technology exploitation through

● Training

● Professional networking

● Development programs

● Counselling

Measure results in terms of

● Faster & increased productivity

● Improved quality of products and client/customer satisfaction.

Review individual’s adaption to technological developments &

exploitation

Daily work experience

Frequent

● Training

● Networking

● Development programs

● self-learning

● E-learning & observations

GIS Program Manager

Senior management

Exposure to equipment and software

Assess GIS work team ability to keep track on rapid technological advancements on GIS equipment and software

Does GIS team stay apprised in developments & technological advancements with respect to software and equipment

Abreast of technological advancements

Measure effectiveness and constructiveness of an individual through results after tool or equipment use (accurate or erroneous results)

Daily productions

Frequent Trainings

GIS Program Manager

GIS Software applications development

Assess GIS developers work team in providing basic functionality to the GIS software and applications

Can GIS competency develop new software products or customize existing tools to suit user need

Software effectiveness

GIS Programming

Software performance plan

Software/applications testing schedule

Frequent analysis of software performance

Continuous software/ applications testing

GIS programmer

GIS

Developer

GIS system Engineer

GIS quality Control and Quality Assurance (QC/QA)

Establish the quality of information input into the GIS and its fitness for use

Does GIS competency provide set of processes to measure and assure the quality of GIS in meeting product expectation

System integrity

System data quality

Quality assurance

Quality control

Quality outputs

QC/QA plan

Adherence to existing data policies & standards

Manufacture’s certificates of tools & equipment

Updates & upgrades of GIS resources

Continuous checks

GIS user

GIS Program Manager

GIS Governance

Assess the alignment of GIS structures and resources with expected goals by the management team

Is there a set mechanism through which GIS strategies are delivered, managed and continually optimized

Management structure

Administrative and technical directions

Separation of duties

Staff handover plan

Staff feedback plan

Staff reporting plan

Housekeeping plan

Activity schedule

Resources inventory

Daily Management

Routinely (weekly, monthly, quarterly or annually)

GIS Program Manager

Senior management

Behavior Competency

Examine Organization & individual culture that ensures the system has the precise balance of team work

Does GIS team have attributes and traits that define strength for a successful GIS

Personal/Social competency

Professionalism

Workplace codes of ethics

Customer satisfaction

Rating scale dependent on individual quality and quantity of output

Peer appraisals

Evaluate overall team performance

Analyze customer feedback

Routinely (weekly, monthly, quarterly or annually)

GIS Program Manager

Senior management