| References | Measurement Items | Success Dimension | ||
| [29] [61] [67] [70] [73] [74] | The GIS software contains all the features and functions required to perform the required tasks | Functionality | System Quality | |
| Hardware and operating system response time are acceptable | Response Time | |||
| Server downtime typically 8 hours or less per year | Reliability | |||
| all failures (including server, network, and software) are less than 40 hours downtime per year | ||||
| GIS software is user-friendly | User Friendless | |||
| It is easy to recover from errors encountered while using GIS software | Error Recovery | |||
| The database content is secured | Database Content | |||
| Data backup is maintained throughout the organization | ||||
| The database content is regularly updated throughout the organization | ||||
| The database contains accurate data | ||||
| The database contains all needed data for related tasks | ||||
| [63] [75] | Comfort to use | Self Efficacy | User Quality | |
| Capable to do | ||||
| Understand what to do | ||||
| Confidence to use | ||||
| Spatial ability test | Spatial Abilities | |||
| [18] [29] [59] [61] [67] [69] | the GIS provides the accurate information you need | Accuracy | Information Quality | |
| the GIS provides sufficient information | Completeness | |||
| the information on the map is easy to understand | Ease of Interpretation | |||
| the information provided meet your needs regarding your questions or problems | Relevancy | |||
| the GIS provides reliable information | Reliability | |||
| the GIS provide up to date information | Timeliness | |||
| the information on digital or hardcopy maps are clear | Clarity | |||
| [63] [69] | you are pleased with the GIS | Technology Satisfaction | User Satisfaction | |
| you like to use the GIS | ||||
| you are willing to use the GIS | ||||
| Overall, how would you rate your satisfaction with the GIS? | Overall Satisfaction | |||
| [76] [77] | To what extent do you actually use the reports or the output generated by the GIS? | Information Use | ||
| To what extent could you get along without the use of the GIS? | ||||
| What is the level of importance of decisions affected by the generated information? | ||||
| [61] [67] [68] | Using GIS save time required for making decisions | Time saving | Net Benefits to Individuals | |
| As a result of GIS, I am better able to set my priorities in decision making | Enhanced Decision Making | |||
| GIS has improved the quality of decisions I make in this organization (decisions are more accurate and correct) | ||||
| As a result of GIS, the speed at which I analyze decisions has increased | ||||