| Organizational culture | Mean | SD | Level | Order |
| Employees in this hotel are willing to support and help each other. | 3.91 | 1.098 | High | 4 |
| Employees in this hotel are generally trust worthy. | 4.05 | 1.017 | High | 1 |
| Employees in this hotel are encouraged to ask others for assistance when needed. | 3.94 | 1.241 | High | 2 |
| Employees in this hotel understand the importance of knowledge sharing to corporate success. | 3.89 | 1.210 | High | 5 |
| The benefits of sharing knowledge outweigh the costs. | 4.05 | 1.077 | High | 1 |
| Employees in this hotel are encouraged to participate in seminars and group discussion. | 3.93 | 0.854 | High | 3 |
| Organizational structure | Mean | SD | Level | Order |
| Employees in this hotel are encouraged to make their own decisions. | 3.95 | 0.992 | High | 1 |
| Employees in this hotel can make decisions without approval from their supervisor. | 3.83 | 0.976 | High | 2 |
| Employees in this hotel can easily obtain the knowledge they need, and not limited by sub-group. | 3.70 | 1.163 | High | 3 |
| In this hotel there are many activities that are not covered by some formal procedures. | 3.66 | 0.916 | High | 4 |
| In this hotel rules and procedures are typically written. | 3.56 | 0.775 | High | 6 |
| This hotel has a standardized reward system for sharing knowledge. | 3.63 | 0.864 | High | 5 |
| Information technology | Mean | SD | Level | Order |
| This hotel uses technology that allows employees to collaborate with other persons inside the hotel. | 3.80 | 1.003 | High | 2 |
| This hotel has highly efficient and modern technology, both in terms of instruments and system. | 3.89 | 0.887 | High | 1 |
| We have easy computer access to the information we need to do our jobs. | 3.89 | 0.896 | High | 1 |
| In this hotel, IT software and applications are used to support collaborative work (e.g., video conferencing systems). | 3.77 | 0.904 | High | 3 |
| Information system and software in this hotel are easy to use and have a user-friendly interface. | 3.63 | 0.841 | High | 6 |
| There is continuous update of the hotels' software and hardware. | 3.72 | 0.933 | High | 4 |
| This hotel has preventive systems to guard against inefficient and inappropriate knowledge application. | 3.69 | 0.994 | High | 5 |
| Pay | Mean | SD | Level | Order |
| The amount of pay and fringe benefits I receive. | 3.96 | 0.878 | High | 1 |
| The degree to which I am fairly paid for what I contribute to this hotel. | 3.93 | 0.843 | High | 2 |
| Job Security | Mean | SD | Level | Order |
| The amount of job security I have. | 3.84 | 0.691 | High | 1 |
| How secure things look for me in the future in this hotel. | 3.60 | 1.095 | High | 2 |
| Social | Mean | SD | Level | Order |
| The people I talk to and work with on my job. | 3.69 | 0.784 | High | 1 |
| The chance to get to know other people while on the job. | 3.69 | 0.605 | High | 1 |
| The chance to help other people while at work. | 3.56 | 0.877 | High | 2 |
| Supervisory | Mean | SD | Level | Order |
| The degree of respect and fair treatment I receive from my supervisor. | 3.54 | 1.020 | High | 3 |
| The amount of support and guidance I receive from my supervisor. | 3.84 | 0.791 | High | 1 |
| The overall quality of the supervision I receive in my work. | 3.69 | 0.915 | High | 2 |
| Growth Satisfaction | Mean | SD | Level | Order |
| The amount of personal growth and development I get in doing my job. | 4.04 | 0.695 | High | 2 |
| The feeling of worthwhile accomplishment I get from doing my job. | 3.99 | 0.860 | High | 3 |
| The amount of independent thought and action I can exercise in my job. | 3.81 | 0.958 | High | 4 |
| The amount of challenge in my job. | 4.08 | 0.831 | High | 1 |