1 | Absent/ad hoc | We don’t currently have this capability, or we address it in an improvised, irregular way. |
2 | Repeatable | We have an established capability, but our practices are mostly informal. |
3 | Defined | We have a standardized capability and have documented procedures and/or responsibilities related to it. |
4 | Managed | We manage this capability to achieve predictable results on the basis of reliably measured performance indicators. |
5 | Optimized | Besides measuring performance, we regularly reassess the way we deliver this capability, in order to improve practices and manage risks. |