1

Absent/ad hoc

We don’t currently have this capability, or we address it in an improvised, irregular way.

2

Repeatable

We have an established capability, but our practices are mostly informal.

3

Defined

We have a standardized capability and have documented procedures and/or responsibilities related to it.

4

Managed

We manage this capability to achieve predictable results on the basis of reliably measured performance indicators.

5

Optimized

Besides measuring performance, we regularly reassess the way we deliver this capability, in order to improve practices and manage risks.