Variables | Mean | Std. Deviation |
Claims are paid on a first come first pay basis | 3.5000 | 1.07721 |
A pre-set budget of expenditure on claims is followed | 1.3519 | 0.61911 |
Claims Department is in charge of the payment process | 1.5000 | 0.77093 |
Payments are made as per set company benchmarks | 1.5185 | 0.92636 |