Code | The service quality measurement of tourist rating | Code | The service quality measurement of employee self-rating |
A1 | The service skill of the employees of this scenic spot is professionally. | E1 | I can provide professional and fast service. |
A2 | The employees of this scenic spot possess essential emergency handling ability. | E2 | I have a certain ability to deal with emergency. |
A3 | The employees know this scenic spot well and can answer tourist questions such as where the drinks are sold. | E3 | I know this scenic spot well and can answer tourist questions such as where the nearest washroom is, etc. |
A4 | The employees would take the initiative to greet visitors, for example, “hello”, and “welcome”. | E4 | I would take the initiative to greet visitors, for example, “hello”, and “welcome”. |
A5 | The employees can use courtesies at work and serve with smile. | E5 | I can use courtesies at work and service with smile. |
A6 | The scenic spot has complete and first-rate guide team. | E6 | Guides of this scenic spot can offer clearly and detailed interpretation. |