Code

The service quality measurement of tourist rating

Code

The service quality measurement of employee self-rating

A1

The service skill of the employees of this scenic spot is professionally.

E1

I can provide professional and fast service.

A2

The employees of this scenic spot possess essential emergency handling ability.

E2

I have a certain ability to deal with emergency.

A3

The employees know this scenic spot well and can answer tourist questions such as where the drinks are sold.

E3

I know this scenic spot well and can answer tourist questions such as where the nearest washroom is, etc.

A4

The employees would take the initiative to greet visitors, for example, “hello”, and “welcome”.

E4

I would take the initiative to greet visitors, for example, “hello”, and “welcome”.

A5

The employees can use courtesies at work and serve with smile.

E5

I can use courtesies at work and service with smile.

A6

The scenic spot has complete and first-rate guide team.

E6

Guides of this scenic spot can offer clearly and detailed interpretation.