Research Theme | References |
Website design/Usability | - Quality Management [17] [24] - Quality design [15] [16] [25] [26] [27] - Quality Metrics [28] |
User behavior | - Social and Cultural aspects [20] [29] [30] - Clickstream data/customer reviews [18] [19] [31] - Web communities [21] [22] - Big data [23] |
Security and privacy | Trust [32] Privacy [33] |