Research Theme

References

Website design/Usability

- Quality Management [17] [24]

- Quality design [15] [16] [25] [26] [27]

- Quality Metrics [28]

User behavior

- Social and Cultural aspects [20] [29] [30]

- Clickstream data/customer reviews [18] [19] [31]

- Web communities [21] [22]

- Big data [23]

Security and privacy

Trust [32]

Privacy [33]