Items | Component Factor Loading | |
1 | 2 | |
Complaint Making | Complaints Resolution. | |
Workers are always ready to listen to complaints in their office | 0.90 |
|
Workers are always ready to listen to complaints on the telephone | 0.91 |
|
It is easy to get through the office line | 0.93 |
|
Workers readiness to solve problems |
| 0.84 |
Prompt complaint and problem resolution |
| 0.64 |