Statements

Valid Percent

Mean

SD

1

2

3

4

5

6

7

Strongly

Disagree

Just

Disagree

Partially

Disagree

Neutral

Partially

Agree

Just

Agree

Strongly

Agree

Workers are always ready to listen to you when you go to the office in person to complain

5.5

7.8

13.0

16.0

18.9

22.1

16.7

4.68

1.749

Workers are always ready to listen to you when you call the office on phone to complain

6.2

9.6

12.3

16.9

12.3

25.1

17.6

4.65

1.833

It is often very easy to get through to workers on their office line

5.7

7.7

14.1

16.9

14.6

22.6

18.5

4.69

1.791

Workers are always ready to help you solve a complaint

4.4

7.1

12.5

15.8

19.0

22.8

18.3

4.80

1.713

Workers follow through complaints and resolve problems on time when reported

6.2

9.6

12.1

17.1

12.6

24.6

17.8

4.65

1.832