Statements | Valid Percent | Mean | SD | ||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | |||
Strongly Disagree | Just Disagree | Partially Disagree | Neutral | Partially Agree | Just Agree | Strongly Agree | |||
Workers are always ready to listen to you when you go to the office in person to complain | 5.5 | 7.8 | 13.0 | 16.0 | 18.9 | 22.1 | 16.7 | 4.68 | 1.749 |
Workers are always ready to listen to you when you call the office on phone to complain | 6.2 | 9.6 | 12.3 | 16.9 | 12.3 | 25.1 | 17.6 | 4.65 | 1.833 |
It is often very easy to get through to workers on their office line | 5.7 | 7.7 | 14.1 | 16.9 | 14.6 | 22.6 | 18.5 | 4.69 | 1.791 |
Workers are always ready to help you solve a complaint | 4.4 | 7.1 | 12.5 | 15.8 | 19.0 | 22.8 | 18.3 | 4.80 | 1.713 |
Workers follow through complaints and resolve problems on time when reported | 6.2 | 9.6 | 12.1 | 17.1 | 12.6 | 24.6 | 17.8 | 4.65 | 1.832 |