Statements

Valid Percent

Mean

SD

1

2

3

4

5

6

7

Strongly

Disagree

Just

Disagree

Partially

Disagree

Neutral

Partially

Agree

Just

Agree

Strongly

Agree

The firm lacks different time periods that one can decide to pay the loan back

20.3

18.7

11.6

18.0

7.7

10.9

13.0

3.59

2.050

The firm lacks different payment options (modes) through which the customer can pay the loan

7.7

11.9

6.2

22.1

3.6

15.7

32.9

4.81

2.052

The penalty charged to surrender a loan is so high that a customer has to painfully comply with the agreed payment schedule even if one can pay off the loan

11.2

16.9

10.1

16.4

6.6

14.6

24.2

4.31

2.128

I felt compelled into taking a loan from the microfinance company

23.1

6.8

5.7

15.8

8.7

21.7

18.1

4.18

2.230

I later found out there was a better package but I had already taken the loan

16.9

24.2

12.3

18.1

7.1

9.1

12.3

3.51

1.979