Statements

Component Factor Loading

1

2

Payment Inability

Dissonance

Personal and uncomfortable questions

0.60

I felt cheated after the loan

0.76

I was worried because of high interest rate on the loan

0.70

Failure to detect customers inability to pay back loan

0.84

Disgrace for not being able to pay back loan on time

0.89

Worker(s) talked to me rudely for not paying for the loan on time

0.80

I am more indebted after taking the loan than before

0.91