Statements | Valid Percent | Mean | SD | ||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | |||
Strongly Disagree | Just Disagree | Partially Disagree | Neutral | Partially Agree | Just Agree | Strongly Agree | |||
You were made aware of the nature of interest rate on the loan | 25.6 | 15.3 | 4.5 | 6.0 | 8.0 | 14.6 | 26 | 4.04 | 2.446 |
You were made aware you of a processing fee on the loan | 3.4 | 18.3 | 11.7 | 8.8 | 3.9 | 17.1 | 36.8 | 4.75 | 2.118 |
You knew the amount to be paid as processing fee before the loan was processed | 8.2 | 14.9 | 10.5 | 8.1 | 7.5 | 20.6 | 30.2 | 4.75 | 2.125 |
You paid for other charges which you didn't know before the loan | 24.6 | 6.0 | 11.4 | 17.1 | 11.6 | 16.0 | 13.3 | 3.86 | 2.124 |
You were aware of the systematic advance collections of the loan | 2.1 | 9.6 | 4.1 | 16.9 | 17.8 | 15.3 | 34.2 | 5.21 | 1.738 |
The loan agreement was explained to you thoroughly in a medium you understood before signing | 5.7 | 5.9 | 7.5 | 7.4 | 12.1 | 18.9 | 42.5 | 5.41 | 1.882 |
The total amount to be paid by the end of the repayment period was indicated to you before signing | 8.4 | 15.7 | 13.2 | 13.0 | 6.9 | 21.4 | 21.4 | 4.44 | 2.042 |
Microfinance companies deliver on their promises as they portray in their advertisement | 5.2 | 9.3 | 20.1 | 20.8 | 14.4 | 14.4 | 15.8 | 4.37 | 1.747 |
Microfinance companies are honest in providing information to customers | 6.4 | 6.2 | 13.0 | 20.8 | 24.2 | 10.9 | 18.5 | 4.57 | 1.726 |