Statements

Valid Percent

Mean

SD

1

2

3

4

5

6

7

Strongly

Disagree

Just

Disagree

Partially

Disagree

Neutral

Partially

Agree

Just

Agree

Strongly

Agree

You were made aware of the nature of interest rate on the loan

25.6

15.3

4.5

6.0

8.0

14.6

26

4.04

2.446

You were made aware you of a processing fee on the loan

3.4

18.3

11.7

8.8

3.9

17.1

36.8

4.75

2.118

You knew the amount to be paid as processing fee before the loan was processed

8.2

14.9

10.5

8.1

7.5

20.6

30.2

4.75

2.125

You paid for other charges which you didn't know before the loan

24.6

6.0

11.4

17.1

11.6

16.0

13.3

3.86

2.124

You were aware of the systematic advance collections of the loan

2.1

9.6

4.1

16.9

17.8

15.3

34.2

5.21

1.738

The loan agreement was explained to you thoroughly in a medium you understood before signing

5.7

5.9

7.5

7.4

12.1

18.9

42.5

5.41

1.882

The total amount to be paid by the end of the repayment period was indicated to you before signing

8.4

15.7

13.2

13.0

6.9

21.4

21.4

4.44

2.042

Microfinance companies deliver on their promises as they portray in their advertisement

5.2

9.3

20.1

20.8

14.4

14.4

15.8

4.37

1.747

Microfinance companies are honest in providing information to customers

6.4

6.2

13.0

20.8

24.2

10.9

18.5

4.57

1.726