Quality of Services dimensions | Z quantity | Level of significance |
Tangibles | −14.985 | 000/0 |
Reliability | −14.917 | 000/0 |
Confidence | −14.364 | 000/0 |
Accountability | −15.014 | 000/0 |
Empathy | −15.030 | 000/0 |
The overall quality of services | −15.062 | 000/0 |