PROCESSES | FAILURES | NUMBER OF PRIORITY |
Preanalytical | Not sample | 42 |
Hemolysed sample | 42 | |
Clotted sample | 36 | |
Insufficient sample amount | 36 | |
Wrong container/incorrect sample | 30 | |
Analytical | Incorrect interpretation of internal control results | 42 |
Lack or inappropriate staff training | 36 | |
Problems of method or analytical mode | 32 | |
Wrong internal controls | 30 | |
Validation patient results before internal controls | 30 | |
Postanalytical | Results not entered in the database | 30 |
Misinterpreted results | 28 | |
Misidentification among patients | 24 | |
Error of decimal result | 18 | |
Informed test with wrong results | 18 | |
Strategic | Wrong Management of the corrective and improvement actions | 10 |
Failures in the organization of the indicators in preanalytical processes | 3 | |
Failures in the organization of the indicators in analytical processes | 3 | |
Failures in the organization of the indicators in postanalytical processes | 3 | |
Poorly-defined responsibility | - | |
Support | Failure of reagent delivery (outstanding stocks) | 7 |
Error of staff competence | 7 | |
Lack or inappropriate health training | 7 | |
Power blackouts not notified during working hours | 7 | |
Failure of replacement of staff | 6 |